Restaurants lose bookings when phones ring during service windows and teams cannot break away from guests to answer every reservation or take-out order.
You are a restaurant owner or operator balancing guest experience, staffing constraints, and the need to capture every reservation or event inquiry.
Summit Echo helps high-activity front-of-house teams create reliable intake systems that protect both service quality and booking volume.
Reservation and catering calls are missed during peak service times.
Managers and hosts feel stretched between floor operations and phone traffic.
Great hospitality should extend to the first call, not only the table experience.
Reservation and event inquiry intake design
Automated confirmations and reminder workflows
Escalation paths for urgent guest issues
Capture reservation, catering, and event requests with structured prompts.
Route requests to booking channels or manager callbacks based on intent.
Send confirmations and reminders that reduce missed covers and no-shows.
Will you continue to manually chase every lead, or build a system that works for you?
We map your current call flow, identify where leads drop, and implement the highest-leverage fixes first.
Yes. We create distinct intake paths so standard reservations and higher-value private events are routed differently.
No. We can route guests into your current booking workflow and add automation where communication is currently weak.
Yes. Scripts are tailored to your brand voice so speed improves without sounding robotic or off-brand.